Delete your account and data
Hygi. is developed by NorthBridge. Most people use Hygi. with no account at all — accounts exist only for staff who need the admin and Insights pages. If you do have one, you can delete it permanently at any time.
Delete it yourself, in the app
- Open Sign in and sign in to the account you want removed.
- Go to Account settings.
- Scroll to the “Delete account” section.
- Confirm. The account and all records listed below are erased immediately.
Request deletion by email instead
If you cannot sign in, email builtstrong1@outlook.com from the address on the account and ask us to delete it. We verify the request and complete deletion within 30 days, usually within a few business days.
Or request deletion with this form
Submit the email address on the account and we'll verify the request before erasing it. A quick CAPTCHA keeps automated requests out.
What gets deleted
- Your sign-in account (email address, password credential, and any linked Apple or Google identity)
- Your admin or staff role assignment, if you had one
- Your email notification preferences
Deletion is immediate and permanent. Nothing is retained after the fact except anonymous, aggregate analytics counts that were never linked to your identity, and any records we are legally required to keep.
What we never had in the first place
- Lesson progress, quiz scores, and badges — these live only in your browser's local storage and never reach our servers
- Quiz answers — they are never uploaded
- Share cards — they are generated on your device and never uploaded
To clear device-stored progress and badges, use the “Reset progress” button on the Support page, or clear your browser data.
See our Privacy Policy for full details on what we collect and how long we keep it.